As we prepare for what the future of retail holds, there's only one thing that’s certain: the in-store shopping experience has changed irrevocably. When stores start to open back up, it’s important that retailers are mindful of how consumer behavior has shifted since the pandemic, and what services and experiences are now expected of all brick-and-mortar shops
In this three-part series, we'll outline
- essential technology and policies that retailers should implement as they plan to reopen their stores
- phased strategies for sta management and training that align with the “new normal” following COVID-19
- what the future may hold for retail and some strategies for anticipating some of the ongoing shifts within the industry so you can be one of the brands that leads the pack when it comes to innovation, improved customer experience, and overall business resiliency.
Check out this PDF from Spotify.
Someday we'll get back to "normal", whatever that may look like. In the meantime, stay hopeful!